Abstract

This research has been conducted on the human resource management of the tourism industry. This paper focuses on how human resource management has affected the tourism industry and how effective human resource management results in the success of tourism and travel companies. The research starts with the brief introduction regarding the impact of Human resource on the industry and how different cultures are dealt by the human resource of various tourist organizations around the world.

Table of Contents

Introduction3

Development of human resource management4

Employee relations4

HRM in Tourism6

Culture and International Tourism Industry7

Training and development in Tourism industry7

Employment laws9

Two organizations of Tourism & Travel Industry11

Training development:11

Nova Travel and Tourism11

Four season hotel tourism12

Job description13

Tourism Officer14

Human Resource Manger16

Human Resource Management in Tourism Industry

Introduction

The scale of the tourism, hospitality and leisure industry is enormous. It has become the world's largest employer and, despite the global financial crisis, it is predicted that the decline in international tourism arrivals may have bottomed out. It encompasses virtually every country and culture and has its foundations. According to Baum (2006), in the semi-feudal European society, today the hotel industry has multiple facets. In this discussion we will focus mainly upon larger hotels, it is acknowledged that the industry as a whole is primarily made up of small and micro businesses (Lucas, pp 459).

In the modern, professional literature is widely used the term "tourism and hospitality industry, and although the hospitality is included in this term as an element, it should be noted that hospitality - it is more capacious and the general concept, since its objective is to meet the needs of not only tourists in the narrow sense, but consumers in general. Tourism and hospitality industry cannot be regarded as a different industry, as tourists - are primarily consumers with diverse needs, including specific, depending on the goals and motives of travel, as well as on a number of points. However, the tourists are first and foremost consumers in general; therefore, tourism and hospitality industry should be viewed as a whole because of the inseparable unity. Tourism is one of the fundamental concepts of human civilization, is currently under the influence of technological process has become a powerful industry that employs millions of professionals, creating warmth and comfort for people. Tourism Industry unites the various professional fields of human activity: tourism, hotel and restaurant business, catering, leisure and entertainment, conferences, seminars and exhibitions, sports, museum, exhibition, sightseeing activities, and vocational education in the field of hospitality. The Tourism industry - a complex, comprehensive scope of professional people, whose efforts are aimed at meeting the diverse needs of customers (guests), both tourists and locals (Baum, pp. 100) .

Development of human resource management

The welfare and administration of HRM identifies a rigid and mechanistic process simply dealing with the mechanics of having employees and the need to hire, pay, and fire. A company aligned with this process was run by line managers who performed this function with administrative assistance. It is similar to the classical management approach that follows Taylor's scientific management principles and places ...