Over the past few years, the problems of mass transit have been increasing all over the world. The problem becomes particularly serious for the thickly populated urban cities. On one hand, people and authorities promote the public transport system for avoiding congestions and reduce the transportation cost for its citizens; on the other hand, various serious problems present in this system make the people avoiding it (UITP, 2013). In order to find the solution to these problems, I conducted an interview of Mr. William Lawrence who has been serving as a senior manager ...