Welcome Centre Immigrant Services



Abstract

The objective of this research paper has been to understand the organizational chart and the formal and informal communication that exists between the individuals working in Welcome Centre Immigrant Services. The findings of this research paper confirmed that the informal line of communication is very strong in Welcome Centre and it helps to achieve the Centre's mission in a more efficient manner.

Table of Content

AbstractII

Introduction1

Mission of Welcome Centre Immigrant Services2

Organizational Chart3

Discussion4

Formal Line of Communication4

Formal Line of Authority4

Informal lines of Communication4

Benefits of Informal Communication5

Drawbacks of Informal Communication5

Informal Lines of Communication in Welcome Centre5

Impact of Informal Communication on Welcome Centre Immigrant Services6

Relationship between Formal and Informal Lines of Communication6

Awareness of Formal and Informal Structure7

Powers of Individuals in Welcome Centre8

Coercive power8

Connection Power8

Expert Power9

Legitimate Power9

Referent Power9

Reward Power9

Understanding How Power Functions in a Community9

Conclusion10

References11

Welcome Centre Immigrant Services

Introduction

Welcome Centre Immigrant Services is one stop solution provider to the immigrants in the York Region of Canada. The guidance and support are provided to the immigrants to help them get through the complex network of resources and information. The Centres provide services through a partnership with five immigrant serving organizations (www.welcomecentre.ca). These organizations are COSTII Immigrant Services, Job Skills, Catholic Community Services of York Region (CCSYR), Social Enterprise for Canada and Centre for Information and Community Services (CICS). The various services of Welcome Centre Immigrant Services are discussed as under:

1.Settlement and Integration Services

The settlement services of the Welcome Centre help the immigrants to integrate and settle in Canada so that they can become contributing members of the society.

2.English Language Classes

This program of welcome Centre helps the immigrants to get a command on English language.

3.Accreditation and Qualifications Information

The accreditation goals of the immigrants are achieved through the centre which is very essential for their employment.

4.Employment Support Services

This service provides assistance to the newcomers with the job practices in Canada.

5.Language Supports

Specialists in different languages are also available to assist the newcomers having limited knowledge of English.

6.Other Services

The other services of the centre include providing access to the health information, counseling and government forms.

Mission of Welcome Centre Immigrant Services

The mission of Welcome Centre is to provide one-stop services under one roof, to support and guide the immigrants and newcomers through the maze of resources and information in the York Region (www.welcomecentre.ca).

Organizational Chart

Discussion

Formal Line of Communication

An example of formal line of authority in the organizational chart is the Director of services communicating to various heads of the services that are provided by the Centre. The director services communicate the goals and mission of Welcome Centre to the heads of various services so that they are better able to achieve the mission of the organization.

Formal Line of Authority

The most common type of formal line of authority is the line authority that focuses on the superior and the subordinate relationship (Anonymous, 2008). An example of such line of authority in Welcome centre is the manager of integration and settlement giving orders to the specialist settlement and specialist integration.

Informal lines of Communication

The communication that does not fall in ...