Unit 5 - Employment Regulation

Unit 5 - Employment Regulation

Scenario

Call centers are highly organized workplaces where demand is often high and the level of control granted to employees is low. Research shows that this imbalance may increase the risk of health problems among workers. The following scenario is happened to an employee of a call centre:

The employee was a telephone operator for a local call centre who suffered with severe back problems after working for one year at the call centre. The telephone operator was responsible for carrying out tasks "simple" and repetitive, are subject to performance targets important and are ...