Training Needs Analysis at Shams Moopen Dental Practice

by

ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.

DECLARATION

I, [type your full first name and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

Abstract

In this study we try to explore the concept of Training Needs Analysis in a holistic context. The main focus of the research is on training needs analysis at Shams Moopen Dental Practice in relation to dental nurses and receptionists. The research also analyzes many aspects of training needs and tries to gauge its effect on Shams Moopen Dental Practice. Comparison is being made between the staff that has been trained and the staff that has not been trained. Finally the research describes various factors which are responsible for the trainings needs at Shams Moopen and tries to describe the overall effect when the training need is assessed and then applied. The data for the research is gathered through questionnaire method and then analysed through SPSS (version 16.0) and the descriptive analyses is performed. The measures were central tendency of descriptive analysis. From the data collected, it was found that those who were trained performed better than those who were not given the training. It was also found that the training need exists at Shams Moopen Dental Practice for both, dental nurse and receptionist. Some of the nurses and receptionists need job related tasks training as they are having problem while performing them.

Contents

ACKNOWLEDGEMENTII

CHAPTER 1: INTRODUCTION1

1.1 Background of the Study1

1.2 Problem Statement2

1.3 Aims and Objectives of the Research3

1.4Research Hypothesis3

1.5 Rationale of the Study4

1.6 Significance of the Study4

1.7 Ethical Concerns5

1.8 Limitations, Assumptions and Suggestion for Future Research6

1.9 Brief Overview7

CHAPTER 2: LITERATURE REVIEW8

2.1 Introduction8

2.2 What is Training?8

2.3. Training needs analysis (TNA)12

2.4 Training Levels15

2.5 What is Performance Appraisal?17

2.6 Performance Appraisal objectives20

2.7 Effective attributes of a performance appraisal21

2.8 360 degree feedback model22

2.9 Critical analysis24

CHAPTER 3: METHODOLOGY26

3.1 Quantitative Method Research26

3.2 Research Design and Process27

3.3 Participants29

3.4 Research instruments30

CHAPTER 4: DISCUSSION AND ANALYSIS32

4.1 Result32

4.2 Discussion40

CHAPTER 5: CONCLUSION43

REFERENCES44

APPENDIX52

360 Degree Feedback Form52

Graphs60

Chapter 1: Introduction

1.1 Background of the Study

It is well recognized that the outputs of informal and formal training activities are considerably enhanced by assessing the needs and the level of skills and knowledge of potential participants before implementing the training. By knowing the overall objectives of an organization or an institute and the profiles, jobs and daily tasks of each staff, it becomes possible to tailor training activities to the specific needs of an organization or institute as well as to the personal needs of the staff members. The immediate gains are motivated participants and a higher satisfaction of their immediate needs. The long-term gains are longer-lasting effects of training, ...