Training Evaluation

Training Evaluation

Every company has some form of training provided to its employees. Customers have round the clock access to the representatives of technical support and customer service centers (Customer Response Centers - CRC). Thousands of employees are working on improving customer service standards and provide the operating status of your aircraft, wherever you are. The Kirkpatrick model As mentioned in the introduction, the model of D. Kirkpatrick is divided into 4 levels. In the following sections, are developed in more detail these levels of formative assessment (Kirkpatrick, 1994).

Level 1- Reaction

Reaction, enables us to measure the height of student satisfaction with ...