TQM AND COMPETITIVE ADVANTAGE

TQM and Competitive Advantage

TQM and Competitive Advantage

It is generally accepted that the Total Quality Management (TQM) can generate a sustainable competitive advantage, then, surprisingly. The content of TQM can produce economically or differentiation based advantage, and that the tacit ness and complexity, which are an integral part of TQM has the potential to create barriers to imitation that are necessary for sustainability.

One of the key measures of organizational effectiveness is to create and preserve a measurable competitive advantage. Many of broad initiatives, such as efficiency, improve basic competencies; update consumer-oriented products and services, as well as limiting the ...