Toyota's Customer Care



Problem Statement

The Toyota's customer care was very poor and the main cause of poor customer care is the employee behavior which was very casual towards the customer service. However it was evident from the flowchart that the procedures being followed at Toyota are major sources of the problem of the client.

Problem Statement

If Toyota Needs to provide excellent customer care to the customers then there are certain regulations which are needed to be followed in order to ensure that they are followed when the customer queries are handled. Recently Toyota is suffering from the crisis of recalling the ...