Ticket Escalation Policy

Ticket Escalation Policy

FROM: Systems Administrator

TO: Manager

SUB: Support Prioritization

Respected Sir,

I have received your email and I read it thoroughly. I also apologize for the inconvenience. Therefore, I have noted all you complaints and I have planned a policy, along with an experienced team of individuals, in order to offer a solutions to the problems. In addition, I and the entire team made sure that ticket escalation policy we propose will cater all the business requirements that includes customer service, sales, accounting and marketing while managing the end-user expectations in parallel.

Of the two widely used Ticket escalation techniques that ...