Management is responsible for organizing the resources of the company (money, materials, equipment and people), aiming at achieving their unique financial goals. Management is the process of directing the efforts of the people, encourage them, to control their actions and modify their behavior to meet the needs of the company. Without this investment operational management, people would be totally passive in the face to the needs of the company, or even more, would resist them. Therefore, people must be persuaded, rewarded, punished, coerced and controlled, its activities must be standardized and ...