Technology Based Decision Making

[Name of the Institute]

Technology Based Decision Making

Introduction

In the context of the contemporary global business environment the help desk can be identified as one of the most important components of the modern companies. The relationship with the customer is an essential part of the business activities, as dissatisfied customers can easily shift their brand loyalties. In this scenario the help desk can be identified as the face of the company, through which the customers facing issues can be adequately assisted. The help desk requires crucial IT based utilities so that they are able to gain access to a vast ...