TECHNICAL SUPPORT STRATEGY

Technical Support Strategy

Technical Support Strategy

Strategy for worldwide Technical Support

Developing know-how in every association is the aim of the strategy for applying a worldwide training and technical support program. Communication between living experts and those on the street to evolving experts is key. For this cause, each association has been boosted to accredit their key technical personnel to become participants of the “Training & Technical Support Work Team” (T&TS). It is this work group, directed by Edmar Schut, SVB Netherlands, and Lynn Leith, CNIB Canada, that is ascribed with evolving the scheme, goals, and implementation designs for the DAISY Consortium's training program. The training program is founded on worldwide communication mechanisms, as delineated in the next paragraphs.

Experts Training And Technical Support Discussion List

Experts and promise experts must be adept to broadcast effortlessly and without coercion at any hour of the day or evening, as there are participants literally round the world. The T&TS e-mail consideration register presents this mechanism. Every constituent association has one or more of its key persons allotted to this group and listed on this list. It is here where suggestions develop, inquiries are responded, and difficulties dispatched to the most knowing persons in the world in the output of DAISY DTBs. It was here where volunteers came ahead to take part in the checking of the LpStudio/Pro software. Others volunteered to assist in the development of the “Basic Training Course” utilised in the Train the Trainers program at regional centers. It will be here that tough inquiries will be dispatched and, through consideration, resolved. No individual should seem solely, despite of how far he or she may be from other making sites, with so numerous experts a straightforward e-mail away. (Hofstede, 1997)

Regional Training Centers

At the heart of training and technical support is the notion of a ...