Task 2 & 4

TASK 2 & 4

TASK 2 & 4

TASK 2

Good customer service in any business should not be an additional service, but should be the hallmark of the company. To achieve this, many companies are prepared and trained to provide quality service to its customers. This is generated by the buyer to be faithful and loyal to the brand. The current complaints of the customers certainly showing that there is still some important points to consider where the hotel lacks in accomplishing the needs of the customers. In comparison to the 5 - star hotels, customers need time management of good quality food, security inside the hotel, behavior of food serving team and other factors related to customer care are prior needs of the customer while visiting a hotel.

Customer Feedback Questionnaire

Name: ____________________________

Name of Organization where Employed: _________________________

Designation at the Organization: ___________________________

How many times you have visited the hotel

1st time b. 2nd time c. 3 - 4 times d. More than 4 times

Rate the quality of food served and the serving time

Exemplary b. Good c. Acceptable d. Poor

Rate the behavior of hotel team

Exemplary b. Good c. Acceptable d. Poor

Rate the comfort level from entrance to exit (Cleaning, Music, Lighting etc)

Exemplary b. Good c. Acceptable d. Poor

Other Comments: _____________________________________________

Any Improvements (Suggestion): ________________________________



 

Customer Expectations from the place

Current Customer Satisfaction (0 - 10)

Feedback Ratings

Hotels

10

10

8

Restaurants

10

7

7

Pubs

9

8

6

Bars

8

7

8

Night Clubs

9

6

6

Food Service Providers

8

9

6

Hospital Services

9

6

8

From the above research, it can be analyzed that the hotels are doing fairly better than the other places involved in the research. Specifically, the overall rating of the hotels in the region are 10/10 showing the customers are highly satisfied with the quality of the food management in hotels.

From the above survey, it is now clear that the customers are highly satisfied with the hotel facilities and management. So, changing in the ...