TAKE HOME EXAM

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Part- I: Tim Hortons: A Taste of Home

Challenges of Running a Tim Hortons in Kandahar

In Kandahar, Tim Hortons faces various challenges while operating; these challenges include location, operational issues that are affecting the slogan of Tim Hortons that is “Always Fresh” due to which the company may face loss. In addition to this, the cultural barriers are also affecting the overall environment of the company which is the key reason of lack of communication at Tim Hortons. Moreover, the company has also been lagged behind the expected return of the investors which may cause lack of investor's attention towards the company.

Tim Hortons' Organization Structure and Its Mission

The organization structure of Tim Hortons is considered as non-standard restaurant although it is not a franchise. The organizational structure of Tim Hortons include dtorefront employee, production employee, designated trainer, team supervisor, assistant manager and store manager. In addition to this, in context of mission of organization, the company provide pension plan, employee assistance plan, wellness program, the performance management that include learning and development program, skills development in leadership, tuition reimbursement and also the events that are being sponsored by the company that include annual staff celebrations, golf tournaments etc which are carried out in order to fulfil the mission.

International Growth Strategy of Tim Hortons

In context of international growth strategy of Tim Hortons, the restaurant intends to expand as there were 336 restaurants were present in ten states; however, the issue that the Tim Hortons is facing is that there is lack of interest showed by the investors and the restaurant was also facing the cultural barriers which is serving as the hurdle in expansion of the business.

Part- II: Answers to Questions

Answer 1

What is the organization's playing field?

Who are the major allies and competitors?

How is competitive is the competitive advantage?

How competitive is the organization? Why?

What major resource problems does organization anticipate in the probable future?

What threats to organization's long term survival?

What are the organization's critical requirements for the resources?

What are the interests in and concerns about the organization?

What can be done or planned to increase the freedom of action?

What do the organization structure of organization and the information flows tell about the culture of organization?

The above questions are important to answer as it helps in enhancing the business opportunities and organizational environment for understanding the new business opportunities.

Answer 2

It is recommended that the company should go for the innovative products and ideas, but it is important that proper market research should be done by the company so that the proper cost estimate can be made. This will help the company in achieving the goals set by the organization.

Answer 3

For the case mentioned, it can be said that the powers for decision making should be based on decentralization as in many circumstances, it is important that the power to make decision is necessary; for instance, while making Immediate decision, it is important that the power should be distributed so that the work can be done more fluently, ...