System and Operation Management

System and Operation Management

Introduction

System and operation management is basically responsible for monitoring the design, controlling and production of goods and services of any organization. It is also responsible for efficiently using few resources and also meeting customer demands. It assist in converting the inputs (materials, labor and energy) into desirable output (goods or services).system and operation management is responsible for managing and controlling the technical and non technical departments of the organization. The programs that are included in operation management are plant management, manufacturing and production of goods, maintenance of equipment and machinery and supervision of labor and workers. System and operation management also focuses on careful.ly managing and maintaining the operations and functions of an organization, in order to distribute the goods and services to the desired customer.

The case study will discuss the systems and operation management of Atokowa, followed by the tools and techniques used to analyze the system and operation management. The paper will also highlight the methods by which it can tackle with its current issues ( Corbett & Kleindorfer, 2003, pp. 289).

Discussion

Atokowa

Atokowa is manufacturer of office stationeries and supplies and is one of the largest industries in Australia. It distributes a wide range of stationeries and office supplies to individuals and organizations.thy own various outlets and also do customized printing for individual and organizations. Atokowa also prints brochures, cards, letter heads and memo slips and fax headers for organizations.

Atokowa markets two basic customers which includes the individual consumer and the business organizations. Over the years, Atokowa has become the one of the leading high quality printing company. Atokowa have their retail outlets almost in the entire region in Australia. With the passage of time, Atokowa also started to sell technology products due to its high demand. (Rourkes,1988, pp. 119).

Analyzing system and operation management of Atokowa

Atokowa has their retail outlets almost in entire region in Australia. Initially, these retail outlets were managed with their individual paper based stock system. It was very important that these systems were accurate, as each store manager had to re order stock from the Melbourne warehouse. This system was not successful, as employees everyday had to count the entire stock every quarter. Therefore, Paul, who was one of the store managers, suggested using an integrated electronic point of sale system. This system would track each stock with a bar code. After the suggestion, Paul was called to the Melbourne warehouse for the implementation of the database application. With the help of this system, every retail outlet was connected with remote computer and which enabled the store managers to c heck out the stocks on the EPOS. Therefore, every transaction that was taken was processed through the system (Abeck & Neumair, 1998, pp. 33).

Input process output model

Operation management basically uses inputs and transforms these inputs to get the desired output.

Inputs

Inputs include the transformed and transforming resources. These inputs are further processed to produce output that can be delivered to the customers. Atokowa inputs are materials, staff, workers, mangers the ...