Summary of Article



Summary of Article

Introduction

In a survey that was conducted by American Management Association, it was revealed that almost 45 percent of the organizations review and record the activities and communication of employees on job which includes computer files, e-mail and phone calls. The companies are taking advantage of the advancement in technology by controlling the performance through the monitoring of employees. It is used to enhance employee performance, customer satisfaction and productivity. The monitoring of employees can be done through the use of various monitoring systems such as computer monitoring, video surveillance, and call monitoring. It is important to ...