STRATEGIC QUALITY AND SYSTEMS MANAGEMENT

Strategic Quality and Systems Management

Strategic Quality and Systems Management

Introduction

This paper is based on a case study of ROMA, a firm faced up with the problem of strategic and system management. Today, the developed world knowledge a position which is distinuished by the emergence of very broad, competitive and dynamic market situation, being collectively renowned as a international competitive market.

As a outcome, the manufacturing community has started to seek for new technologies and schemes to face the trials impersonated in this strong international competitive market, with the aim of not only going into it but furthermore sustaining their position with an advanced competitive edge. Nevertheless, with the supreme aim being to persuade customers, the entire developed world displays a enthusiastic concern in finding modes to enhance “quality” in all spheres of manufacturing activity. This has produced in an upsurge in the evolution of new advances to attaining quality under distinct terminologies for example company-wide quality command, total quality command, total quality management, etc. Also, the notions declared by quality management professionals like Juran, Feigenbaum, Ishikawa, Crosby and Deming, which had not obtained much vigilance, appeared into prominence and other professionals like Taguchi and Saylor became well liked with their new concepts of close to quality in goods, methods and services. At this juncture, with the evolution and emergence of so numerous quality management professionals with their notions and concepts, the developed world, from the early 1980s, eventually accepted its conviction in the advances which are today collectively renowned as total quality management (TQM).

Once the manufacturing community started to accept the notions of TQM, the developed world became inundated with its associated data and programmes for example seminars, seminars, etc. and started to hear, with concern, to the preachings of quality management experts. This tendency obtained a important impetus from the mid-1980s when Japanese goods started to override the international market by displaying exceptional excellence in quality. As a outcome, manufacturers who previous accepted in autocracy started to insert Japanese-based methods like quality around programmes which helped employees' participation in quality enhancement programmes. Also, workers, who had hitherto been managing usual and monotonous work, were deputed by manufacturing companies to join diverse teaching techniques and programmes.

Also, the developed world started to observer abundant investments in periods of time and cash on TQM programmes. However, 10 years after the TQM action profited impetus, manufacturers and quality managers begun to re-examine the genuine advantages accruing from it. In this context, it was recognized that exhaustive study work, covering the study of the present rank, with a firm (such as ROMA in this case) promise to evolve functional implementation schemes of TQM, was discovered to be necessary. This paper accounts the outcomes of the study work which was begun three years before with the prime aim of gathering this target by spanning diverse ideas on TQM with practice. In a nutshell, this paper accounts the study work which directed to construct a connection between visionaries (quality experts) and conclusion manufacturers ...