SIX SIGMA MOTIVATION

Six Sigma and Motivation in Service Organisation



Six Sigma and Motivation in Service Organisation

Introduction

Service sector companies' ultimate objective is to increase fmancia1 returns by identifying market share increase, customer base enhancement, zero defect level and competition as secondary objectives. For service companies, aim and sustainability of Six Sigma varies as most of the companies consider Six Sigma as a way to meet competition however, companies consider sustainability as a notable constituent of financial success (Cady, 2007, 11). The combination of sustainability and Six Sigma ultimately translated into sustainable financial return which helps the company to increase its market competitiveness. Six-Sigma is not a recent issue nevertheless; the issue has largely been addressed by developed counties. The paper provides a guide to companies about the benefits attained through Six Sigma and motivational strategies that can serve as guidelines for service sector companies, which have not yet implemented Six Sigma. Initiated by Motorola, Six Sigma has largely been adopted by number of service companies. It is pertinent to notice that mostly service sector firms have adopted Six Sigma.

Six-Sigma

The applications of six-sigma

Six-sigma basically comprises of the practices which have been designed for the identification, analysis and remediation of the causes behind the defects arising in a product or process. Defect is not only considered to be a problem or issue in a product; it could be anything which causes lower cost efficiency to a company in operations, at a slower speed and outcomes of the operations are lowering the satisfaction of the customers. Pleasing the customers and acquiring them, these are the ultimate goals of six-sigma (Stamatis, 2004, 47). To improve the performance and the reduce variation two methodologies are used by lean manufacturing. These include Measure Analyze-Improve-Control (DMAIC) and Define-Measure-Analyze-Design-Verify (DMADV).

Improvements in Businesses

The focus of the six-sigma methodology is over the improvement of the business. Beyond the reduction of defects existing in any product quantity, the employment and application of the methods of six-sigma must look for the improvements through any available means. This means identification and remediation of the problem, wherever they are occurring. Six-sigma describes anything which is associated with the damages of functionality in a business that will be increasing the defects, raising the costs, slowing the productivity and reduction of the satisfaction among the customers. The remedy and eliminating such sources will be leading to the improvement of businesses (Schroeder, 2006, 10).

Remedy Variability / Defects

With creative variation, best idea could be ruined

Any sort of business entity, which is seeking improvement in their process and operations, must be reducing the number of defects arising in the service and product offerings. Defective products can result into harming the brand image and impact the customer loyalty. The impact over the levels of satisfaction of customers can lead to losing a customer because they are displeased with the service and the product being offered to them. Then fixing up this defect can involve high production costs and research costs.

Cost Reduction

Making More and Spending Less

Reduction of cost has a ...