SERVICE QUALITY IN MODERN AIRPORTS

Personal Statement

Service Quality in Modern Airports

Personal Statement

Conducting research studies are always a source of learning. It provides us to learn and identify our abilities and the ways to deal with different types of individuals. It broadens our perspectives and knowledge and allows us to learn different things. Recently, I was involved in a research study which taught me the importance of conducting research and learning from the study. The primary aims and objective of the study was to examine the impact of different airport service quality dimensions on overall airport service quality as perceived by passengers, moreover, ...