Security Measures in Hospitality Industry

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DECLARATION

I, (Your name), would like to declare that all contents included in this dissertation stand for my individual work without any aid, & this dissertation has not been submitted for any examination at academic as well as professional level previously. It also represents my own views & not essentially the ones associated with university.

Signed __________________ Date _________________



ABSTRACT

Security measures play an important role in every field whether that is hospitality industry or any other industry. With the advancement of technology, the security measures have also been developed to large extent and have become exceptionally efficient and effective in protecting the environment. The security measures and providing guests with fearless atmosphere where they can spend their time and enjoy to the most of their time they are at hotels. The importance of the security measure cannot be ignored as the hoteliers and other management personnel are responsible for the safety and security of the guests and customers. Various processes have been evolved that make the hotels, sport firms and restaurants a safe place for their customers and guests and make them comfortable to avail their facilities in the future.

ACKNOWLEDGEMENTS

I would like to take this chance for thanking my research facilitator, friends and family for support they provide, their belief in me as well as the guidance they provided me, without that I would have never been able to do this research.

TABLE OF CONTENTS

DECLARATIONII

ABSTRACTIII

ACKNOWLEDGEMENTSIV

CHAPTER ONE: INTRODUCTION1

1.1 Research Background1

1.2 Problem Statement2

1.3 Research Aim2

1.4 Research Objectives2

1.5 Research Purpose3

1.6 Research Significance3

1.7 Rationale of the Study4

1.8 Summary of Chapters4

CHAPTER TWO: LITERATURE REVIEW6

2.1 Introduction6

2.2 Security Management in Hospitality Industry6

2.3 Reason for Adopting Security Measures8

2.4 Benefits of Security Measures in Hospitality Industry9

2.5 Security Measures in hospitality Industry9

2.6 Barriers in Implementing Security Measures10

2.7 Importance of Security Measures, Policies and Procedures10

2.8 Policies and Procedures11

2. 8.1 Handling of Lost Keys11

2. 8.2 Procedures for Handling Thefts12

2.9 Measure Tools Used in Hospitality for Security Measures12

2.10 Example of Security Measures taken by Firm operating under Hospitality Industry13

2.11 Methods of securing firms operating under Hospitality Industry13

2.12 Process and Models14

2. 12.1 Processes of Maintaining Security in Firms Operating in Hospitality Industry14

2. 12.2 Models of security in hospitality industry16

2.13 Outsourcing19

2.14 Components of a Decision-Making Model for Investments in Hotel Safety and Security22

2.15 Security Measures adopted by other industries24

2.16 Advantages of Security Measures Adopted From Other Industries25

2.17 Disadvantages of Security Measures Adopted From Other Industries26

2.18 Customer Perception27

2.19 Environmental Impact of Hospitality Industry28

CHAPTER THREE: RESEARCH METHODOLOGY31

3.1 Introduction31

3.2 Define Research32

3.3 Research Objectives33

3.4 Choice and Importance of Appropriate Methodology33

3.5 Research Method35

3.6 Data Collection Method36

3.7 Surveys36

3.8 Questionnaire Design37

3.9 Development of Questions38

3.9 Sample Selection39

3.10 Survey Questionnaire39

3.11 Underlying assumption40

3.12 Ethical Concerns41

3.13 Reliability and validity42

3.14 Summary42

CHAPTER FOUR: RESEARCH FINDINGS44

4.1 Introduction44

4.2 Survey Analysis44

4.2.1 Duration of Staying at Hotel44

4.2.2 Purpose of staying45

4.2.3 Factors for Reserving Hotel46

4.2.4 Security of Valuables47

4.2.5 Own Welfare for Safety and Security48

4.2.5 Best security measure of its kind49

CHAPTER FIVE: DISCUSSION AND ANALYSIS52

5.1 Communications Securities in Hotels52

5.2 Risks Associated With Security in Hotels53

5.3 Conceptual Framework54

5.4 Competitive Strategies in Hotel Industry55

CHAPTER SIX: CONCLUSIONS AND RECOMMENDATIONS57

6.1 Guest Satisfaction in Hospitality ...