Many changes are occurring globally, requiring a new approach by the organizations. They cannot be watching and let things happen with nothing to do, as this may lead to uncertainty about the future of one's own organization. There are some changes that come as a hurricane and do not ask permission to enter, causing a fast instability if management is not ready for change. The alternative often is to know what happened in order to deal with trying to make the best possible use of the situation. For example, we place the process of ...