Role of Job Analysis in Management

[Name of the Professor]

Role of Job Analysis in Management

Abstract

There is a huge role of customer service representatives in building relationships with customers in the context of a call centre. We would be devising a comprehensive Job analysis entailing a customized job description for the position of customer service representative pertaining to a call centre. Dealing with customers is an arduous task in the context of today's professional world and thus Job Analysis is an effective tool in accomplishing the demands of a job in an appropriate manner.

Table of Contents

Job Analysis4

Organizational Situation4

Opportunities for Training4

Conclusion5

References6

Job Analysis

Should ...