I have just received your let to reply for the complaint that you gave on the painting that you have recently received. You have claimed that the painting you have recently from the galleries of Manhattan has some faults, and you are not willing to get it on your company's executive office's wall.
I have examined your complaint carefully, and, we are really sorry for the inconvenience that we have caused you, even though we are so careful about shipping, and given the case that what is right for ...