Reflection Paper: INTEGRATION PAPER

Integration Paper

Integration Paper

Introduction

My innovation and change class has provided me a number of opportunities to learn and develop myself. It is important for me to ensure that I enhance the skills that I possess so that I can work in a much more efficient manner. My innovation and change class responsibilities included answering incoming calls and taking messages which helped in developing my communication skills. I learned how to work in a professional environment and what is expected of me at this role.

Discussion

In addition to this, I learned the report making skills. I was responsible for creating calculating the amount that was not reimbursed related to the medical expenses. I also had to maintain a record of the departmental activities and make sure that the required appointments are scheduled in an effective manner. Moreover, I was also responsible for scheduling home visits for the Veterans Officer and the Assistant County Veterans Officer. This helped me in learning skills that are related to studying in a professional setting. These skills include the communication skills, the interpersonal skills and the critical thinking skills. All these assisted me in performing my activities in an efficient manner and also helped me in completing the tasks on time.

There were other aspects, as well that I gained during my innovation and change class. These include the technical skills required for studying on particular software. The programs used for the entry of the information and maintenance of the same also helped me in gaining more knowledge and in helping that the important and essential information is maintained in the system within the organization. There was a lot of general knowledge that I gained during my innovation and change class. I learned about the whole process of the Veterans Office and how it works. This helped me in providing the right information to the people studying in the organization and also helped me explore an entirely new area. I was also responsible for giving out general knowledge to the public. While giving out information, I was the one who gained the most as I had the most of the general knowledge and then I passed it on to others.

I was responsible for submitting Veterans Office's claims for processing to the appropriate government agency. This helped me gaining more knowledge and information about the government agency that is related to the Veterans Office and how the two work with each other. Another activity that was a part of my innovation and change class description was delivering and picking up mail. This helped the organization in receiving all the information on time and executing the tasks accordingly.

While studying I realized as to how different is the classroom from the professional environment. I learned how to be courteous to others and how to maintain professional relations with the people around even if you do not like them. This is one thing that I certainly did not learn in a classroom. The change in the attitude and the ...