RECOMMENDATIONS FOR A QUALITY IMPROVEMENT PROCESS

Recommendations for a Quality Improvement Process



Customer Name,

Customer's Address,

City, State, Zip

Dear------,

In the context of my learning and personal experiences I will say that quality management holds that every product, service, and patient outcome is the output of a process. Thus, if the quality of the process output is deficient on some dimension (such as time, cost, clinical outcome, or patient satisfaction), then the process must be improved. Further, in a dynamic world of emerging technologies, shifting patient and employer expectations, regulatory change, and competitive developments, processes must be continuously improved(Ishikawa, 2000).

A process at my job that I would like to see improved is the process of employee evaluation and appraisal process. As an employee now for nearly three years, on my level I have yet to see an efficient evaluation process that also reflect an employee's salary increase or reward. In my opinion, a yearly evaluation of an employee's performance is most beneficial for the employees and the service they will provide for the company. An effective evaluation process helps manage employees, offer suggestions, and a chance to set their career goals. The evaluation of an employee should have a positive influence on each individual employee regardless of the outcome. “A major determinant of service quality centers on the people providing the service. Employee selection, training, motivation, supervision, and reward—all processes relating to employees—have a significant impact on quality” (Ishikawa, 2000). Currently, there is no particular standardization for the process. Each manager's evaluation process differs from another. Below you will find an as-is flow chart of the current evaluation process that need to be analyzed.

The description of the process is extremely limited because currently there is no strategic plan in place within the entire process. From the period that the self-evaluation is initiated until the ...