RECEPTIONIST'S ATTITUDE

Receptionist's Attitude towards Work

Receptionist's Attitude towards Work

Introduction

The article under analysis is “What do general practice receptionists think and feel about their work” by Maggie Eisner and Nicky Britten. The article gives detail explanation about the attitude of receptionists and employs various statistical techniques in explaining the topic.

Critical Summary

Receptionist are important of any primary care services, as article have contributed the role of receptionists and helped in identifying the role of receptionists, the research includes women, with the help of this research author have identified the implication of and support of receptionists as a nurse and their role in developing essential medical practices. Moreover research have also helped in exploring the receptionists general practice and their implication on ideas and feelings about their work. The research was compared with the variables and practices in control, in order to conduct the data author have used various research methods that includes, questionnaire, interviews, and analysis of secondary data. Research also address the requirements for supports of General practitioners it also includes the special purpose staff identify the practices of health facilitators and nursing practices, as it has been employed in various countries.

Discussion and Analysis

This research helps to identify that in most countries receptionists play a vital role in primary care services, moreover they often have higher level of interaction with patients, as they are prime employer who have been hired on the basis of secretarial and interpersonal skills, If receptionist having a background of nursing than these receptionists can help doctor and provide their nursing services. Currently receptionists are involving themselves in program of medical intervention, normally in general practice, such as screening and explanation of questionnaires to patients and collection of activity data practice in order to provide process feedback to doctors and researchers.

Whereas, the role of receptionists is not defined clearly from their traditional expectation outside, such as involvement of piece meal, although there is very less research have been done for identifying the practices, which may help in preventing the views regarding medicine, and current practice in this area. If we analyze same thing with respect to perspective of doctor, criteria of support received from many other staff practicing, specifically role of receptionists, because it has a larger influence to identify that either implementation of intervention program is successful or not.( McKnight, 2001).

In order to address the requirements for supports of General practitioners it includes the special purpose staff including health facilitators and nursing practices, as it has been employed in various countries. A low cost strategy includes the training of existing staff, which is in practice, such as receptionists. Many researcher have suggested that a variation in culture of practice is essential, this variation includes the extension in the role of receptionists, from level of receptionists to the facilitator of health care, the different and changing role of receptionists in general practice includes necessities, which may help in providing the understanding regarding the scope, view and limitations about the role of ...