Questions & Answers

Questions & Answers

Question 1

e.

All of the above

Question 2

a.

customer relationship process

Question 3

c.

Producing and delivering goods and services to customers.

Question 4

c.

Customers can be internal or external in both manufacturing and service operations.

Question 5

c.

order fulfillment process

Question 6

a.

Order winners are the purchasing criteria whereas order qualifiers are the threshhold minimum requirements that companies must meet just to compete

Question 7

a.

Total Quality Management

Question 8

Labor worked for 144 hours @ $15= $2160 is there wage

They produce 4770 units @ $6. So, the productivity of the labor is around = 4770*6=

$28620

Question 9

True

Question 10

c.

There is more customer contact.

Question 11

a.

Total ...