Question A & B

Business Excellence

Question (A) - Answer (1)

In the past two decades, the enterprise market occurred during the operation has changed dramatically. This means that the international competition, many companies are facing an increasingly volatile and hostile environment. Growing customer demand, competition is becoming increasingly fierce and complex, the accelerated pace of technological change, regulators and consumer groups also joined by these pressures.

As a result of such condition, many organizations have taken a series of improvements, as these force have seen the growing popularity of quality management system standards such as ISO9000, Business Excellence, TQM Total Quality Management, BPR ...