QUALITY PROCESS IMPROVEMENT

Quality Process Improvement

Quality Process Improvement

Quality improvement involves recognize inconsistencies within organizational processes that may not run as efficiently as possible. Many organizations find that a process is adequate for a time? but could function more effectively with some tweaking. An organization that strives for quality helps make an atmosphere based on teamwork and guarantee that the whole organization will contribute to meeting the company's ultimate goals. In this paper? I will discuss the evaluation process in my own organization and address the relation of the process to the organization's strategic plan? identify who would benefit from the process improvement? identify the most appropriate quality management tool to collect and present data on the process improvement change. I will also estimate the level of improvement that could be realized and the value of implementing this process improvement. Finally? I will discuss my findings from the simulation activity and assess relevance to the process improvement project.

A process at my job that I would like to see improved is the process of employee evaluation and appraisal process. As an employee now for nearly three years? on my level I have yet to see an efficient evaluation process that also reflect an employee's salary increase or reward. In my opinion? a yearly evaluation of an employee's performance is most beneficial for the employees and the service they will provide for the company. An effective evaluation process helps manage employees? offer suggestions? and a chance to set their career goals. The evaluation of an employee should have a positive influence on each individual employee regardless of the outcome. “A major determinant of service quality centers on the people providing the service. Employee selection? training? motivation? supervision? and reward—all processes relating to employees—have a significant impact on quality.” (Burrill? 1999)Currently? there is no particular standardization for the process. Each manager's evaluation process differs from another. Below you will find an as-is flow chart of the current evaluation process that need to be analyzed.

(flow chart)The description of the process is extremely limited because currently there is no strategic plan in place within the entire process. From the period that the self-evaluation is initiated until the time the management evaluates the employee can range any where from 1 month until one year. There is also no set timeframe when management discusses the employee evaluation until the time a pay increase is initiated. All raises vary from one manager to another? and there is no particular percentage set for pay increases regardless of the evaluation outcome. Therefore? there is no relation of the process to the organization's strategic plan.

This process of improvement would benefit the employee; it would also benefit customers? and the company as a whole. Effective quality management for an evaluation process would lead to higher productivity because employees would know and understand that their yearly salary increase would depend on their performance therefore? timely and systematic resolution of evaluations/appraisals is important. An effective performance appraisal process would help the quality culture within ...