Quality Performance Reporting: Joint Commission on Accreditation of Healthcare Organizations (JCAHO)

Quality Performance Reporting: Joint Commission on Accreditation of Healthcare Organizations (JCAHO)

Introduction

Joint Commission certifies and accredits the health care programs and hospitals in United States (The Joint Commission-a, 2013). Started its operations from the year 1997, Joint Commission now accredits nearly 15000 programs and hospitals in America. It is the quality and authenticity of the Commissions' certification, that it is known nationwide. This paper presents an evaluation of this organization.

Organizational Structure

Joint Commission is a private, independent and non-profit organization. The major goals of the organization are to provide quality health care services to citizens of United States. The Commission evaluates the health care services for the services they provide and also inspire them for improving their quality standards, so that everyone can have access to safe and effective health care services.

Types of Evaluations

Joint Commission evaluates the following health care services, and provides the health care centers with certificates for these services:

1.Ambulance services

2.Health care services for improving behaviors

3.Critical access health care centers

4.Home care

5.Laboratory services

6.Nursing Centers

7.Rehabilitation Centers

8.Certification for Primary care

Criteria for Measuring Quality

In order to accurately measure the quality of organizational performance, there is a need for having comprehensive, transparent and efficient measurement system. One methodology used to measure the quality of services of any organization is to conduct statistical surveys. The surveys can be either used to question the quality of service for each department of the organization, or for the organization as whole. Particular with hospitals, the quality can be measured by monitoring the patient satisfaction index associated with each department, the waiting time, the qualifications and experience of doctors and nurses, the quality of medication, etc.

Quality Reports

The main audience of quality reports is the providers and consumers of the service. Particular with health care centers, the Patients and their family ...