Quality of Customer Service at New York Life

Quality of Customer Service at New York Life

Introduction

If we define quality from the consumer point of view we can say that is the relationship between perception and expectation. All human beings have values, desires and moods. In general, these three elements are variable and are created and influenced by the family you come from and where we are, education, environment, chronological age, economic status, etc.. and converge in the creation of personal expectations:

- The expectation is what you expect to see, which is expected to receive, which is expected to happen.

- Perception is ...