QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE

Quality Management for Organizational Excellence



Introduction

Dr. Joseph Juran M is a charismatic figure, and is recognized worldwide for his extensive contribution to quality management. Although often mentioned as one of the leading figures of total quality management, much of the work of Juran actually preceded the general concept of quality(Gallear Ghobadian 2004). He became a legend in his time, and played an important role in shaping many of our modern ideas about quality. Recognized as one of the architects of the quality movement in Japan, its impact on production worldwide has been substantial.

His classic book, Quality ...