Quality Management, Experiences and Self Improvement

Quality Management, Experiences and Self Improvement

Introduction

We have certain expectations of quality from every product we buy and get disappointed when it is not furnished to us. We will be reviewing our two experiences of quality disappointment when we purchased a web camera. We will be looking on the deviation which occurred during our experience with the purchase of the product and with the service provided by the shop keeper.

Discussion

My first experience of shopping for a web cam made in China was horrible. I went to a nearby computer and electronics store only to find myself ...