QUALITY MANAGEMENT

Quality Management

Quality Management

Introduction

Quality management is the set of activities that contribute to the achievement of quality in the production of goods or services. Broadly speaking, it can be considered the way that gives organizations complete system to manage and assure its production quality. (Ahire, 1997)

Concept of Quality Management

The concept of quality management is to ensure compliance with respect to market standards, which include certifications according to ISO 9001 or ISO / TS 16949.

Business and Services

For a product or service, quality management is the organizational process of steering and managing the system to ensure the satisfaction as per requirements. The internal and external stakeholders of the company should be provided with the best possible products and services.

Quality management also relates to research, especially the scientific research that encompasses actions taken to produce and develop scientific knowledge. In addition, scientific research also refers to the social, economical, institutional and legal actions relating the function of quality management. Moreover, quality management is also responsible to not only monitor the efficiency but also improve it. It attempts to make certain the efficient utilization of the resources ensuring that the process is improved continuously. (Hoerl, 2001)

Customer Satisfaction

It is very common to describe the quality in relation to satisfaction of customer. As part of quality management, quality is a target whose criteria are precisely set. The industrial grade is the result of a production process at all stages, whether it is design, implementation or control. The word control itself has several meanings. It can be used as a synonym for examination, verification and improvement.

The implementation of a system of quality management makes it possible to provide greater customer satisfaction through products and services offered. A particular system may be defined to ensure the relationship between a particular supplier and his customer. (Leonard, 1996)

Measuring Quality Management

Quality management is a broad conceptual process that measures the quality of various products and services being produced by an organization. Quality management concept is now laying great emphasis on the crucial role it has played, which certainly asks for new psychometric instruments for measuring the quality management process. In the case of quality management, the use of the additive measurement scale is employed, which attempts to empirically measure the performance of quality management system. (Hoerl, 2001)

Quality Management Schemes

There are various quality management schemes employed by different organizations as per their requirements. Most of the schemes implemented are based on the nature of work being performed by the organization.

Four Quality Management Schemes

The quality management schemes are very diversified and applicable to different organizations. Quality management is a process that is aimed at benefitting the organization and thus, should be well analyzed before it is implemented.

ISO 9000

ISO 9000 is a common scheme of quality management that is implemented in various organizations for assuring quality. Normally the ISO 9001 or ISO 9002, depending on whether the production process involves a stage of “design” (ISO9001) or not (ISO9002), certifies organizations respectively. Although an organization that designs can opt the ...