Quality and Service Improvement Agenda

THE DEVELOPMENT OF QUALITY AND SERVICE IMPROVEMENT AGENDAS IN ENGLAND

AND

ITS IMPACT ON HEALTH AND SOCIAL CARE

[Name of the Student]

Contents

Cover Page1

Table of Content2

Executive Summary3

SECTION ONE: Introduction3

1.1.Introduction to Report3

1.2.Definition4

SECTION TWO: The Developmentof Quality & Service Improvement Agend and its Impact on the Helath and Social Care4

2.1.Background of National Health Service5

2.2.Overview of key legislations5

2.3.National Health Service Act (1977)5

2.4.Hospital Complaints Procedure Act (1985)5

2.5.Children Act (1989): Working for Patients6

2.6.Community Care Act (1990)7

2.7.The NHS plan (2000)7

2.8.Community Health and Standard Act (2003)8

2.9.NHS improvement plan (2004)8

2.10.Darzi Review9

2.11.NHS constitution (2009)9

2.12.Health and social Care Act, NHS Mandate (2012)10

SECTION THREEE: Harrogate and District NHS Foundation Trust's Response to the Quality and Service improvement Agenda11

3.1.Patient safety first campaign12

3.2.Commissioning for Quality and Outcomes12

3.3.Compliance with the NHS plan (2000)13

3.4.Patient survey report 201113

3.5.Harrogate and District Foundation Trust Quality Account 2011/1213

SECTION FOUR:Recommendation for the Harrogate and District Foundation Trust14

4.1.Cause and Effect Diagram of Outpatient Issues14

4.2.Analysis of the Fishbone diagram16

4.3.Recommendations16

4.4.Conclusion17

4.5.Reflection18

References18

Executive Summary

Changes in the today's dynamic environment induce the changes in the medical needs of the people. People are getting more conscious about the quality of the health care and social care service. This induces the need for the agenda regarding the improvement of the quality and service in the health and social care.

The influential bodies such as the Nation Hospital Service are playing exceptional crucial to ensure the improvement in the quality and services of the health care sector. The NHS facilitated various crucial legislations to ensure the availability of the high quality health care and social care services to the citizens of the United Kingdom.

The aim of the legislations is to provide the guidelines to the hospitals under the supervision of the NHS as well as to the private authorities in order to improve the overall standard of the quality and service in the health care sector.

The Harrogate and District NHS Foundation Trust is a gracious hospital that is considered as the best small hospital for being in congruence with the guideline of the NHS legislations to cater the patients with high quality health care and social care services.

The hospital is focusing on improving the quality but the outpatients of the hospitals have some issues of long waiting times in the pharmacy that exerts negative impact on the overall contribution of the hospital in the improvement of the quality and service.

Appropriate training should be provided to the doctors as well as staff in order to burnish their sense of responsibility. Moreover, the financial resources should be allocated efficiently to overcome the issues related to the shortage of the medicines and other crucial accessories. The infrastructure should be simple and the environment should be supportive to contribute in the delivery of the high quality services to the patients.

SECTION ONE

Introduction

Introduction to Report

The aim of the report is to highlight the significance of the improvement of quality and service in the health care and social care to meet the increasing needs of the people. The report embraces four sections to extricate the agenda of improving the quality and service. First section of encompasses the ...