QUALITY AND SERVICE IMPROVEMENT

Quality and Service Improvement

Executive Summary

With the increase in population, there are various problems faced by the countries all over the world. One of the major concerns is to deal with the providing health facilities to these people all over the world. European government is also facing challenges to deal with the problems of health and social care. It is not only responsibility for the government, but health and social care is a major concern, which requires attention from all resources. This is the reasons that various social organizations, both national and international work to ensure better quality in the field of health care. It also requires every single individual to pay attention towards personal and family hygiene for the prevention of diseases. Increase in the morbidity and mortality rate has created a problem for the proper management of health care system. Despite all the important measures and preventions still there is increase in death rate. The main reason for this is maintenance of health quality. This Report is divided into four Sections. Section One, Introduction, Section Two examined the major quality and service improvement agendas that have been formulated and implemented in England and the impacts these had on the health and social care. Section Three, deals with the implementation of this agenda in our organization and Section 4 provides analysis and recommendations for the organization.

Table of Contents

Executive Summary1

SECTION ONE3

INTRODUCTION3

1.1 Introduction3

1.2 Background of the Organization3

1.3Health and Social Care4

1.4 Quality in Health and Social Care4

SECTION TWO6

THE DEVELOPMENT OF QUALITY AND SERVICE IMPROVEMENT AGENDAS6

AND IT'S IMPACT ON HEALTH AND SOCIAL CARE6

2.1 Development of the Quality & Service Improvement Agenda6

2.2 National Health Services (NHS)6

2.3 Legislative measures and policies for the Improvement in the Health and Social Care Services9

2.4 Theories and Models for the Quality & Service Improvement Agenda12

SECTION THREE20

HOW OUR ORGANISATION HAS TAKEN FORWARD THE QUALITY AND20

SERVICE IMPROVEMENT AGENDA20

3.1 Criteria for the Quality and Service Improvement Agenda20

3.2 The Care Standards Acts21

3.3 NHS Modernization Approach and Improvement Plan21

3.4 EU Policies and Legislation22

SECTION FOUR23

Use of Theory and Model to Analyse Issues of Quality Service Delivery in our Organisation and Recommendations for further Improvement23

4.1 The balanced scorecard Model of Organization23

4.2 Issues and Problems with the Organization for Quality Service Delivery24

4.3 Recommendations for Further Improvements in a Specific Area of Service25

Conclusion26

References27

Quality and Service Improvement

SECTION ONE

INTRODUCTION

1.1 Introduction

Health and social care is the major concern for the European government. This requires for the implementation of better health and social care models to maintain standards of health quality and social care. It is provided that there are various programs and efforts being made by the government and various national and international organizations for the maintenance of quality services in the field of health and social care (Hubel & Hedin, 2003, p.461-2). This requires cost effective and efficient models to ensure that every individual must receive excellent quality services (Byrne, 2004, p.n.d). It also requires that the resources must be used in a most productive way to minimize the expenses and thus, increase service productivity ...