PROJECT MANAGEMENT DEVELOPMENT

Project Management Development and Presentation of a Project Plan Introduction

Table of Contents

Executive Summary3

Service Management3

Project Plan for Improvements5

The Process6

Task Prioritisations6

Gantt chart of MS Project7

Service Strategy8

Service Design9

Service Transition9

Service Operation10

Methods to Improve Customer Satisfaction12

Critical Risk Analysis15

Risk Assessment16

Risk Log17

Contingencies Drop Down17

Re-prioritisation of Tasks18

Conclusion25

References26

Executive Summary

The Information Technology Infrastructure Library (ITIL) is a complete set of excellent practices for the administration of IT services. ITIL helps organizations to become aware of the business significance their IT services provide to internal and external stakeholders. In this report, the project management development has been discussed to suggest changes for the improvement in service management infrastructure. These recommendations can be implemented for process improvement in the computing and electronic technology department. This report also summarizes a strategy by which changes can be implemented.

The focus of our project plan is customer satisfaction and to increase the level of satisfaction of customer and explains the fundamental principles of ITIL Service.

Service Management

The Information Technology Infrastructure Library (ITIL) is a compilation of high-quality performance for the management of IT services. IT Infrastructure Library (ITIL) has become the most common approach to IT service administration in the business sector. ITIL provides a broad and robust set of best practices for IT service administration, promoting the value approach to achieve enterprise efficiency and effectiveness of these schemes. ITIL is based on the combined knowledge of business and governmental practitioners worldwide.

Service management is defined as a set of particular organizational competence for provided that values to customers in the form of customized services. Service Management is also known as Service Level Management is a company that has long been carried out in the facts and figures on the centre. Usually associated with a productive deployment and management of the objective of critical materials, office administration of the scheme proposed for the delivery classes of service IT corporate users who rely on the IT representations as a device to support its goals within the enterprise.

As the international IT community has moved towards the implementation of distributed computing paradigm based on the operation of such media as UNIX1, Microsoft Windows2 (and later, Windows NT and Windows 95), and TCP / IP, based local and between networks, concept of administration of services has been relegated to the surroundings or in some cases, do not count all the time. Based on the history of technology evolution in recent years, it might be expected. Introduction of new technologies aim almost exclusively on the implementation at the beginning of the life cycle, which tend to ignore the more mundane and basic tasks of administration.

Although, as the IT Association for the Advancement of the chronology of experience making and implementation, as issues to overcome, you must properly manage experts to support day-to-day business goals once again becomes paramount. It seems that we are at this point in the timeline. Early circulating IT professionals have successfully installed circuits and interconnect systems, and have moved or evolved purpose the most important goals to the south to work on this ...