PROJECT AND OPERATIONS MANAGEMENT

Project and Operations management



Table of Contents

Executive Summary2

Introduction4

Discussion: Analysis & Body5

Project Brief5

Hotel Operations and Projects6

Risk Management of Hospitality Industry8

Proactive Behaviour10

Conclusion11



Executive Summary

Operations management, to begin with a simple definition, is defined as a set pattern of rules, regulations and processes that would help and align all the core components of business operations, in the midst of producing or delivering quality goods or services. Operations management must be inculcated into the organization for the sole purpose of managing all courses of action that prevail in cost-effective and timely execution of operations and smoothly running a business. Activities that come under the head of operations management include primary activities that cover the discipline of quality assurance (QA), environmental protection and responsibility, production, manufacturing, warehousing, inventory, supply chain, logistics, packaging, etc.

It becomes apparent upon closer examination that on two parallel tracks, the hotel industry runs: ongoing operations and discontinuous projects. With project implementation, one of the difficulties is that organizations are likely to undervalue the effect of the change on the overall operations induced by the project. Frequently occurred resistance causes to change in hotel environment, for instance, deficiency of skills and cooperation, internal politics and fear of insecurity, could be lessened by training staff in project management thinking. It is attempted by some hotels to revolutionize the organizational approach by taking in the missing skills and acquaintance from other sectors that are project management shrewd.

Hospitality companies and other related businesses are currently facing many new types of risks. The risk management strategies of energy should be continuously reevaluated by hotel owners and managers encompassing disaster recovery plans, alternative sources, hedging, and financing, strategies. The risk to their organizations is needed to be measured and monitored by hotel owners and managers.

Within the hospitality industry, a well-known exemplar of a contemporary business failure of a service organization is h-Supply, an e-procurement services provider. Risk management, in other words, can turn out to be a strategic competitive advantage for helping hospitality organizations to move their emphasis from crisis response and conformity to assessing risks proactively in business strategies. A structured technology-enabled approach can be adopted by hospitality industry for the optimization of risk. The process of evaluating risk exposure of a hotel is risk management along with development of strategies for mitigation of those risks. It can be concluded that operation and project management is very crucial for the hospitality sector.

Project and Operations Management

Introduction

The hotel industry has been identified for its capability to uphold competitive pressure. However, dynamic alterations of unparalleled scale that has been experiencing by this industry sector are driving companies to tamper with their tactics for hitting and sustaining competitive advantage in recent years. (Arnett et. al., 2002, p. 87- 91) Incorporation of principles and philosophy of project management into hotel operations that are service-oriented is one of the ways of achieving this goal. Such development of customary thinking regarding hotel would enhance effectiveness and put in flexibility required to go after continuing enhancement and ...