POSTER PRESENTATION

A -Can we embed Governance by taking a Quality Approach?

A Poster Presentation-Can we embed Governance by taking a Quality Approach?

Summary

In last few years, IT has emerged as the backbone for the performance of various business functions. With its increased role in the enterprise, the IT function has changed. It is no more considered only as a technology partner but now it is also considered as a strategic partner. Due to this revolution, IT infrastructure is leading towards a highly adaptive and centralized model. In this paper, the impact of quality approach on governance will be evaluated and discussed.

With the evolution of IT organizations, from technology providers into service providers, it is necessarily required to take IT management from a different perspective. The difference between IT Governance and IT Service Management has been subject to myths and confusion. IT Governance aimed to contribute in the existing business performance and operations as well as position and transform IT in order to meet future challenges in business while IT Management domain focuses on the effective and efficient supply of IT products and services as well as the management of IT practices. IT Service Management keep a track of services delivered by IT at the center of IT management and is commonly defined as “a set of processes that are cooperated in order to ensure the quality of live IT services, in accordance with the levels of service satisfying customer demand.” management domains are superimposed by it. These management domains include network management, systems management, systems development, and on various process domains involving problem management, asset management and change management (Grembergen, 2004, p.123).

Introduction

IT Governance is one of the major responsibilities of executive management and the Board of Directors. It is considered as a significant part of enterprise governance which is comprised of organizational processes and structures and leadership that ensure that organization's objectives and strategies are sustained and extended by the organization's IT framework. IT with the Business is also termed as Strategic Alignment Information Technology (IT) and is considered as a key notion in the enterprise (Young, 2004, pp.223-245). With last few years, it has been serving the enterprise as a technology provider by facilitating business to conduct its operations in a more effective manner. Since its early stages, this can expand business enterprise into new directions (Peterson, 2003, p.89).

With the evolution of IT from technology providers into strategic partners within organizations, a three-stage approach is typically followed by IT organizations. At each of these stages, IT infrastructure management (ITIM) is established upon the others. In this stage, strategies are implemented in order to improve the efficiency of management of the enterprise infrastructure. The term effective infrastructure management refers to the empowering the control of the infrastructure and increasing return on computing assets, the data it generates and the devices it contains (Grembergen,2004,p.124). In the next stage, it is seen by IT service management (ITSM) that IT organizations are actively involved in determining the services that are demanded by their ...