Phone and Email Etiquette in Today's Business World



Phone and Email Etiquette in Today's Business World

Introduction

The term of business communication is used for every message which we send and receive in official capacity for example managing an organization, running a business, conduction the official affairs of social welfare organizations and there is a long list. Business communication is different from social and personal communication.

Communication is very important for any organization. Just like blood in human bodies, it is the pipeline which gives life to the organization and without this, organizations would not be able to work. Any business can be successful if it incorporates effective and efficient communication in it culture. It can be incorporated among different business entities, in market places and markets, within the internal organization and between different groups of employees, buyers and sellers, owners and employees, service providers and its customers, sales persons and prospects and also individuals within the organization and different media persons. All that communication affects business. If it is properly done with care then that type of communication can help the business to promote the interests of the organization. And if it is not done with care then that will portray the business organization in darkness and it may negatively affect the interests of the business.

Discussion

It is the life blood for any organization and its major purpose is to bring change in order to influence action. For any organization the central issue is to facilitate the communication process effectively. Generally, among the main problems of management are that they are unable to manage the communication process effectively and efficiently. This result in serious mistakes and often orders are misunderstood. The fundamental problem in communication is that it is misunderstood and its meaning is not being perceived in it intended manner. The idea of the sender is misunderstood and therefore it results in something awkward. It should be realized that both the speaker and the person who is the listener are two different individuals having some limitations and there can be distortions due to number of different things which can take place that can distort the real meaning of the message.

When people interact with each other inside the organization and communication takes place, it is called internal communication. This is done because they work as a team and they have shared goals. Which could be official and unofficial both. There are different modes available for internal communication which includes face to face oral communication and written communication. Memos, office order, reports, circular, video conferencing, fax, meeting etc are some of the examples of communication that takes place within the organization called internal communication.

People communicate outside the organization with someone that is termed as external communication. These people can be customers or clients, distributors or dealers, government, media and the general public etc. are some of the examples of external communication.

Communication Definition

Communication can be generally defined as the process of transmitting thoughts or information from one person to another which can also be ...