Performance Evaluation and Its Impact on Employee Development

By

ACKNOWLEDGEMENT

I take this opportunity to express profound appreciation and gratitude for my research coordinator, colleagues, and peers and family, whose constant and relentless support has been a source of continuous guidance and inspiration.

DECLARATION

I [type your full name here], declare that the following dissertation/thesis and its entire content has been an individual, unaided effort and have not been submitted or published before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

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Dated:

ABSTRACT

Performance Management is crucial to organizational success in many aspects. Strong performance evaluation practices rely on developing an effective management policy and actions that create strong employee commitment to the organization. Employee development is a by-product of strong performance management practices, that stems out of the right policy-making and decisions that aim to create a sound overall organizational culture. Employees or "internal customers" are a very important marketing tool, because they deal in many occasions and in professions such as aesthetics even more of the relationship between the establishment and customers. They become the visible face of the organization, a mirror that reflects the values of customer-facing business, and largely end up being responsible for customer loyalty. Role of HRM should be proactive instead of reactive in order to achieve human resource management in an organization and its responsiveness. For the achievement of competitive advantage, HRM need to look beyond the limits of attracting and recruiting high quality human resource. It should understand the needs of the employees and develop systems and processes of organization that enable workers to add value within a larger organizational unit.

TABLE OF CONTENT

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Outline of the Study1

Background of the Research1

Aims and Objectives of Research2

Problem Statement3

Limitations4

Ethical Considerations: Informed Consent and Confidentiality4

Quality and Verification5

Literature Search5

The Nature of Appraisal7

Content of Appraisal7

Contextual Performance8

Time Plan9

CHAPTER 2: LITERATURE REVIEW10

Overview of Performance Management and Performance Evaluation10

Goal Orientation12

Appraisal process12

Appraiser-Appraisee Interaction12

Benefits of Performance Evaluation13

Benefits to Individual Employees15

Benefits to the Supervisors16

Business Benefits16

Factors that Reduce the Effectiveness of Participation17

Relating Employee Engagement to Job Satisfaction19

Factors that Drive Employee Turnover and Job Satisfaction20

The AMO Model for Employees21

Factors that Influence Employee Development22

Ways to Foster Employee Development using Performance based Goals24

A Model of Group Productivity26

Professional Motivation and its Impact29

Strengthening Employee Engagement32

Employee Engagement and Job Satisfaction33

Importance of Employee Feedback for effective Management Programs33

Considerations for Effective Performance Evaluation35

CHAPTER 3: METHODOLOGY39

Research Philosophy39

Data Collection Methods40

Justifications of Data Collection Methods used40

Research Sample44

Questionnaire Design45

Data Analysis46

CHAPTER 4: FINDINGS, ANALYSIS AND DISCUSSION47

Frequency Charts47

Analysis for Interviews with Employees and Management61

Analysis and Critique Using Literature Reviewed66

CHAPTER 5: CONCLUSION AND RECOMMENDATIONS69

Recommendations70

Personal Reflection71

REFERENCES73

APPENDIX79

Survey Questionnaire79

Interview Questions81

Interview Transcripts82

CHAPTER 1: INTRODUCTION

The introduction of the dissertation covered the background of the research along with the statement of the problem to be studied. This chapter shed light over the research questions and aims behind the research. It also provided the rationale and significance of the research. Additionally, this section of the dissertation looked into the reliability, validity and ethical considerations associated with the research.

Outline of the Study

Employees Evaluation is an important concept related to an effective workforce ...