PAVLoVIAN AIRLINES

Pavlovian Airlines Negotiation for Commercial Airline operation in Australia

[Name of the Writer]

[Name of the Institution]

            Pavlovian Airlines Negotiation for Commercial Airline operation in Australia

Pavlovian Airlines (PA) has negotiated with the Federal Government of Australia to operate a commercial airline in Australia, providing it incorporate a CRM/ Human Factors program within their enterprise. This outcome was the result of CASA's injunction toward the initial attempts of PA to operate without such a program, to the High Court of Australia.

The purpose of this report is to design and manufacture a “Best Practice” CRM/ Human Factors program to implement and integrate in order to achieve a safe working environment and culture for the personnel of Pavlovian Airlines (Bray, 1996, 132-164). This report will entail the following points:

History of CRM

Goals intended to be achieved

Designing a CRM Program suited for Pavlovian Airlines

Subjects that will be included in the program,

Learning outcome,

Who should attend,

Feasibility/ cost,

When, how often and how long should the program be run for,

In addition, who should run the programo



History of CRM

'Crew Resource Management (CRM) training is the incorporation of team management concepts in flight operations. It was initially known as 'Cockpit Resource Management but has since evolved to include flight attendants, maintenance personnel, ATC etc, hence the phrase, “Crew Resource Management” was born.' (Bray, 1996, 132-164)

'CRM training programmes are specially designed to focus on communication and interactions among pilots, flight attendants, operations personnel, maintenance personnel, air traffic controllers, flight service stations, and other personnel involved in an Enterprise. CRM also focuses on single pilot communications, decision-making, and situational awareness. Consequently, CRM activities include team building, transfer of information, problem solving, decision-making, maintaining situational awareness, and using automated systems. Training in these areas helps to prevent errors such as runway incursions, misinterpreting information from tower controllers, crewmembers' loss of situational awareness, and crewmembers failing to fully prepare for takeoff or landing.'

'CRM also refers to the effective use of all available resources; human resources, hardware, and information. other groups routinely working with the cockpit crew, who are involved in decisions required to operate a flight safely, May also be viewed as an effective CRM process.' (Bray, 1996, 132-164)

Goals intended to be achieved

'Inevitably, CRM's prime objective is to:

Address the challenges of optimizing the human/machine interface and accompanying interpersonal activities. Enhance crew and management awareness of human factors, which, could cause or exacerbate incidents, which affect the safe conduct of air operations (Easdown, 2003, 12). Enhance knowledge of human factors and develop CRM skills and attitudes which when applied appropriately could extricate an aircraft operation from incipient accidents and incidents whether perpetrated by technical or human factor failings. Use CRM knowledge, skills and attitudes to conduct and manage aircraft operations, and fully integrate these techniques throughout every facet of the organisation culture, to prevent the onset of incidents and potential accidents. Use these skills to integrate commercially efficient aircraft operations with safety.' (Easdown, 2003, 12)

CRM Program for Pavlovian Airlines

The topics outlined below have been included and have been used as primary guide to many current ...