ORGANIZATIONAL DIAGNOSIS

Organizational Diagnosis

Organizational Diagnosis

Introduction

Organizational Development (OD) is the most frequently used by organizations seeking continuous improvement within a globalized, highly competitive and constantly evolving. In this way, organizations are forced to overcome the challenge of resistance to change and finding a balance between the objectives organizational and personal goals of those who shape it. Organizational Development is the discipline of seeing organizations and groups as systems and design systems and processes to improve productivity, effectiveness and results. Normally, OD is not considered as a function within organizational structure. This is because the internal personnel is very involved in the internal policies and processes and thus lose perspective. Generally, external agents are sought which study and observe the process, questioning policies and operations to develop action plans and the establishment of improvements.

Introduction to the Case

Microsoft is interested in studying the current situation of Skype in order to see the issues that might be resolved in order to enhance Skype's penetration and growth as a VoIP protocol. In this case, one of the foremost steps is the Organizational Diagnosis that would eventually lead to Organizational Development (OD). Organizational Diagnosis, therefore, provides a systematic approach to the analysis of the current and desired state of the organization, making it highly proactive, allowing the head to prevent untoward surprises during the work, be it departure of key employees, the loss of important data, or a sudden exit competitor in the market with a unique, innovative product (Nadler & Tushman, 1980).

In this case, various aligning elements like inputs, resources, throughput efforts, productivity, performance and other strategies would be highlighted to evaluate the recommendations that can help Skype attain its strategic objectives in an efficient manner. The issues, if not resolved, would have the ability to influence on Microsoft since it is broadly derived from Skype's integration into Microsoft. Organizational Diagnosis is not possible without a through account of certain models that have proven to effective models at diagnosing potential issues faced by any organization. It is thus, pertinent to first explain each model and relate to the scenario.

Brief overview of Organizational Diagnostic Models

The method of organizational development helps organizations build their capacity to grow. Organizational development researches the effectiveness of an organization as the staff behind it. Attention is given to the management system, human resources, communications system, interpersonal relationships, vision, values ??and goals of the organization. Organizational development allows an organization to identify itself changes that need to be engaged and most importantly, how to do it (Nadler & Tushman, 1980).

McKinsey 7S Framework

The 7S (structure, strategy, systems, skills, style, staff and shared values) framework concerns improving upon the internal situation of the organization, and proves to be effective management model in diagnosing the changes that need to take place. It proposes the fact that in order to achieve success; these seven factors need to be aligned in a manner to cater to the internal issues facing an organization (Tichy, 1983). It is vital to raise a proper strategy that reflects an accurate assessment ...