Organizational Change

Organizational Change

TIC was under the change process. However, there are number of symptoms that indicate that there was something wrong in the shape of restraining forces. For instance, the people or managers who were feeling uncomfortable due to the bold steps initiated by Jim Leon - the new vice president of claims for Transact Insurance Corporation. There were few observations that indicated that something has gone wrong. Firstly, there were harsh feelings between the managers and the employees in few of the meetings. Secondly, two of the claim centre managers resigned from their respective jobs and three of them asked ...