Organizational Behavior

Organizational Behavior

Organizational Behavior

Introduction

Every business has a set of key characteristics or values that make up an organizational culture which is unique to its business. Organizational behavior observes the impact that individuals, groups, plus structure have on behavior within organizations for the purpose of using such knowledge toward improving an organization's effectiveness (Robbins, 2005). The purpose of this research paper is to recognize and assess Trader Joe's organizational culture, organizational behavior, and customer service standards. We will also expose how victorious Trader Joe's has been in implementing organizational behavior concepts in the following three categories: (1) motivation, (2) group behavior, (3) organizational culture. (Stewart 1998)

Discussion

Trader Joe's has their organizational values posted right on their website. By doing so, they have offered written anticipations to their employees regarding ethical behavior and honesty in the work environment. These values reproduce the energy, spirit, and solid foundation of the organisation, articulating a common code of organizational behavior.

Work Environment: An organisation should offer a pleasant and vitalizing work environment that is easy to balance with my personal life. Trader Joe's is an invigorating place to work. Ours is a high-performance culture that highlights high-integrity business practices as well as work/life balance (Our Culture, 2008).

Training and Education Programs: victorious companies offer additional training and educational profits that will improve employee leadership capabilities. We spend almost $1 billion a year in career development for our employees at every level of professional growth.” (Leadership Programs, 2008).

Part of the culture as well as behavior of Trader Joe's is the usage of sigma six. (Northcraft 2002)

Six Sigma is a extremely disciplined procedure that helps us focus on developing and delivering near-perfect products and services” (Six Sigma, 2008). Sigma is a statistical term that computes how far a given procedure deviates from perfection. The central idea behind Six Sigma is that if you can assess how many "defects" you have in a procedure, you can methodically figure out how to remove them and get as close to "zero defects" as possible. Six Sigma has changed the makeup of Trader Joe's-it is now the way we work - in everything we do and in every product we design" (Six Sigma, 2008). Within Trader Joe's, an employee can be certified in Six Sigma, either as a black belt or a master black belt. These titles hold standing for the employees and attach to employee motivation and employment satisfaction.

When discussing the organizational culture within a organisation like Trader Joe's, we can break management concepts down into three categories. According to Argenti (2002), organizational behavior in organizations is frequently broken down into three main areas: Individual level elements: managing individuals Group level elements: managing teams Elements of organizational structure: managing the organization Not merely can the application of organizational behavior principles recover an organization's effectiveness, organizational behavior offers a manager the information plus knowledge needed to manage an effectual workforce (Argenti, 2002). With the advent of organizational views, the analysis of why people instill their attendance in an organization is ...