OPERATIONS MANAGEMENT

Operations Management

Operations Management

Letter of Transcript

The Supervisor

XYZ School

This project identifies an operational issue in Health Water Bottle Company, Nova and proposes a solution to it. It starts with the introduction of the company giving brief insight into the competitive strategy as well. OM deals with a complex environment. Our central focus is on the organization's operational systems, each built up from their own subsystems. Each layer and component subsystem adds complexity that makes generalizations more difficult to see and substantiate. Even when we break the range of organizations down into more manageable, comparable groups, the variety among operations systems remains staggering. It highlights the operational issues and than finally proposes a solution to it.

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

Regards

ABC

Table of Contents

Letter of Transcript1

Executive Summary3

Introduction5

Theoretical Framework6

Operations Management V Operations Strategy7

Hayes and Wheelwright Model8

Competitive Strategy11

Operations Management Issues12

Electricity Power cuts12

Solutions13

Quality control Problem13

Solutions14

Distribution Problem16

Solution17

Employee Recruitment19

Future Strategy25

Conclusion27

Executive Summary

This project is intended to find out the operations management issues in organization of my choice. For the purpose of this project, I have chosen Health Water Bottling Company, Nova. Constantly identifying opportunities to diversify, HWB has branched out into the marketing and distribution of beverages other than water. Today, HWB boasts a fully fledged beverages division in addition to the water division. It's main line of business is the manufacturing and filling of bottled drinking water since over 25 years and is considered a pioneer in this field. The company produces and sells its product of bottled water under the “nova” brand name which is widely available throughout the Kingdom. While the Nova brand spearheads the water division, the beverages division carries such reputable international brands as Holsten, and Power Horse. This paper ends with a conclusion and future strategy to be followed.

Introduction

Health Water Bottling Company, Nova, takes a true leader to establish traditions that others will follow. Such qualities are prevalent in all aspects of Health Water Bottling Co. (HWB). Health Water Bottling Co. Ltd. (HWB) is a privately owned company which started in 1973 and is situated in Riyadh, the capital of Saudi Arabia. It's main line of business is the manufacturing and filling of bottled drinking water since over 25 years and is considered a pioneer in this field.

The Plant implements the highest international standards of HACCP (Hazard Analysis Critical Control Point) and is yearly inspected and certified by international inspection organizations such as NSF (National Sanitization Foundation), ABWA (Asian Bottled Water Association) and also local Health authorities.

HWB owns its own transport and distribution fleet of 300 heavy and medium size trucks and employs over 700 people from different nationalities.

Theoretical Framework

Yin (1989) suggests case studies are particularly appropriate when the research question centers on “why” observed phenomena occur, when there is no control over behavioral events, and when the focus is on contemporary events. In the absence of case-based research, we would have a weak and limited understanding of the ...