OPERATIONS AND PROJECT MANAGEMENT OF DHL

Operations and Project Management of DHL

Operations and Project Management of DHL

Introduction

DHL is an international company specializing in freight transportation. It also offers consulting services in the field of air cargo and logistics. Planning is the process of establishing what levels of Production Company and how to use available resources to meet customer needs. DHL resources include its fleet of aircraft Airbus, tracks, machinery, labour and materials (Barthelemy, 2003, 539). To reduce operational costs DHL has a strategy on how to deal effectively with their airlines. These buses are repaired and maintained regularly to avoid burdensome costs, you can view the operations stagnate (Deutsche Post, 2005, 439).

DHL offers services that are comprehensive solutions tailored to the needs of its customers, management and transportation of mail, packages and freight. DHL consists of four units operating independently. (Adebajo, 2002, 192)

History of DHL

Founded was founded in San Francisco forty years ago by two budding entrepreneurs namely Larry Hillblom, Robert Lynn & Adrian Dalsey. DHL has been continually expanding its operations. In 1969, DHL has began to take its first steps for the future of personal documents sent by airplane from San Francisco to Honolulu. Years passed & the DHL network grew more slowly attracting new customers around the globe. Simultaneously, the market has also changed & become more complex. DHL adapted to the changing needs of its clients, both nationally & internationally (Richard, 2001, 85).

Today, DHL international network links over 220 countries & territories around the globe. DHL also offers a one-of-a-kind experience in the field of quick air & sea freight, land transport & logistics, as well as international mail services. From 1969 until now the focus & dedication remains the same. DHL was the company's success is based on providing excellent service to our customers. DHL's logistics solutions for different industries - is the work of highly qualified specialists not only in the areas of logistics, but also in the target industry.

The company can not get money if you do not know what it really means. Thus, DHL began with a study of the expectations of customer service, business objectives and regulatory requirements to perform measurements in the heart of this process (Hartness, 1912, 145).

DHL following objectives

DHL enhances our customers' business by offering solutions, express delivery and logistics of high quality based on strong local expertise with a wider global presence and network

DHL attracts, develops and supports individuals to create a truly global working environment and of interest to our multicultural heritage

Performance metrics provide DHL management tools and information needed to understand all the elements of organizational activity (Alan, 2009, 185). The review panel control and indicator system are considered, the discussion is raised, and it draws attention to the shortcomings and identify opportunities for improvement initiatives.

DHL uses to measure performance

Involve operational teams to review the daily metrics process

visibility of processes that require attention

Understand the voice of the customer (James ,1995, 213)

Operations Management

The management accountants in consultation with the field operators apply the transportation and assignment quantitative ...