Operational Plan

Operational Plan

Meritorious Private School

Mission

The mission of the Center for Excellence in Services is to develop, together with the institutions, the customer experience, improving service quality and aligning the organizational culture, so as to create value through service.

Approaches to Management

According to Brews & Hunt (1999), in the past 50 years, interest in the administration has developed strongly and researchers and management theorists have developed a number of approaches to explain the concepts and theories of this.

Decision making may seem very important and indeed it is, but the administration is much more than decision making. But the decision can be a fairly easy matter if the goals are clear, if there is adequate information available. In fact managers employ very little time in making real decisions.

To do this systematically there are the activities of five general managers of different organizations and manages to reach the conclusion that none plays classical management functions (planning, organization, coordination and control), but develop other activities, which the management identified as the 10 administrative roles, which are sorted by:

Interpersonal roles:

Representative role: is to be representative of the organization in ceremonial and social duties.

Role of leader: is being “thinking head” of the organization.

Paper link is to relate the organization to its external environment.

Paper information:

Paper receiver: Receives information about the operation of a business.

Paper diffuser: transmits the information to their employees.

Paper spokesman: transmits the information to persons outside the organization.

Papers decision:

Entrepreneurial role: as director of the company.

Role responsible for managing disturbances.

Role of resource allocator.

Role of negotiator: with respect to dealing with other people or groups thereof.

Reengineering Approach

Posed by Michael Hammer and James Champy, the concept of “re-engineering”, also called “restart” or “reboot” is defined as “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, service, quality and speed “, which in common words would be” if today I were to build this company from scratch with the knowledge I currently possess and technology, what would it be? “.

According to Lin (2012), the empirical method analyzes the organization building on the experiences of previous managers analyzing their successes and failures. This system is based mainly on students or practitioners will get to know how to properly manage certain situations by studying the successes, mistakes and experiences of managers in ...