Operation Management

Case Study: Operation Management

Executive Summary

At the present time, industry of hospitality is at boom. In Spain, hospitality industry has developed to a great extent as compared to precedent times. The existing literature accessible relevant to the hospitality industry largely communicates about the operational and technical factors merely. This report discusses and analyses about the structure of the hospitality industry and provides a review of the organizations and professional bodies in the hospitality industry. It also evaluates the staffing structure and their responsibilities and presents an analysis of the current image of the industry. This report is divided into two major parts. The first and foremost part covers these four aspects of the hospitality industry. The second part examines variety of issues affecting the industry and justification and critical analysis for the future trends.

Executive Summaryii

Introduction1

Quality Management and Control1

Operations in Quality Management2

Hospitality Industry4

International hospitality service providers6

Lodging6

Factors affecting international hospitality7

Legal and Political changes8

Technology8

Natural Disasters8

Fundamental Operating Principles in lodging, food and beverage9

Conclusion9

Operation Management

Introduction

The paper discusses the major issues pertaining to various issues that an event planning business might confront with due to lack of operational skills, research and adequate homework and the necessity of personal indulgement with the event otherwise the events can be a fiasco and lead the business to negative publicity and closure. Operations management is one of the core areas of organization which is concerned with designing and controlling of the overall production process. It also helps organizations to redesign their business operations for the production of goods and services offered by them. The aim of operations management is to utilize the resources in an efficient manner in order to produce quality products and services which could ultimately meet the requirements of the customers. The process involves converting inputs (such as raw materials, labour, and energy) into outputs. In today's competitive business environment, there are a variety of operations that are involved in the area of operations management within an organization (Foster, 2011). The following discussion is focused towards discussing all the related and important aspects of quality control and planning within the area of operations management. The discussion will be relating to the lack of coordination and planning between the event management team, client and the hotel management.

Quality Management and Control

As we witnessed a complete non-compliance with the specifications provided by the client, worst quality management and a whole lot of miscommunication which caused a terrible quality management. Quality management means the quality of the instrument, processes, and system is maintained and sustained by incorporating the total quality management that follows the standards of ISO 9000. The organizations that are under developing themselves, plans and implements the quality plan to maintain the quality and produce quality output. The importance of Quality Management is quite high for any organization. There are lots of challenges for the Managers to implement the Quality Management system in the organization. First of all, it is vital to define the concept of Quality. Quality is defined as the best possible measure of a product in terms ...