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real time, covering an important area not normally covered in the management of processes and plants, located between the base system monitoring and process control systems and overall business management (Christopher, 1997). Operational M...
business environment tending to be very competitive, with higher degree of information transparency, customer loyalty. The companies are competing not only in terms of product price and quality but also on services such as delivery, reliabi...
Balanced Scorecard - Measures that Drive Performance' by R. Kaplan & D. Norton, 1992, clearly demonstrates the theory and implementation of BSC. The system is comprised of both financial and operational measures that are derived from a comp...
(BSC) outperform bank branches within the same banking organization on key financial measures. Although the BSC has gained popularity among managers as a performance measurement tool, little empirical evidence exists to substantiate claims...
Performance management has become imperative for organization irrespective of their nature of operations. The same is applied to the heath care facilities and health councils. The paper discusses the important of non financial measures in e...
the balanced-scorecard framework in the context of an acquisition, and subsequent integration by, Yahoo ($500 million company) of Facebook ($100 million company). Both companies are electronic component manufacturers that sell components to...
level performance model plays an important role in human resource management. These models help to measure performance at individual level. It helps to develop goals which must be communicated to the employees to the managers. Performance ...